Return Policy
Clear and Fair Terms for Your Peace of Mind
At ECO TECH MANAGEMENT LLC, we are committed to ensuring your complete satisfaction with our products and services. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges. Please review this policy carefully before making a purchase.
Effective Date: February 21, 2024
Last Updated: February 21, 2024
1. Return Eligibility Period
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must meet the following criteria:
- Products must be unused and in their original condition
- All original packaging, accessories, and documentation must be included
- Proof of purchase (receipt or order confirmation) must be provided
- Products must not show signs of wear, damage, or modification
2. Non-Returnable Items
Certain items and services are not eligible for return or refund:
- Custom-configured or personalized technology solutions
- Software licenses and digital products once activated
- Consulting services and technical support hours already rendered
- Products damaged due to misuse, negligence, or unauthorized modifications
- Items purchased during final sale or clearance promotions
3. Return Process
To initiate a return, please follow these steps:
Contact Our Support Team
Email us at khaledghazal@ecotechmanaggement.com or call +1 (209) 204-3152 to request a Return Authorization (RA) number.
Provide Required Information
Include your order number, reason for return, and any relevant details about the product condition.
Package and Ship
Securely package the item with all original materials and ship to the address provided by our team. Include the RA number on the package.
Inspection and Processing
Once received, we will inspect the item and process your return within 5-7 business days.
4. Refunds
Upon approval of your return, refunds will be processed as follows:
- Refunds will be issued to the original payment method within 7-10 business days
- Original shipping costs are non-refundable unless the return is due to our error
- A restocking fee of 15% may apply to certain products
- You will receive an email confirmation once your refund has been processed
5. Exchanges
We offer exchanges for defective or damaged products:
- Defective items will be replaced at no additional cost
- Exchanges for different products may be subject to price differences
- Contact our support team to arrange an exchange
6. Shipping Costs
Shipping cost responsibilities:
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product
- We recommend using a trackable shipping service for returns
- ECO TECH MANAGEMENT LLC is not responsible for items lost or damaged during return shipment
7. Contact Information
For questions about our Return Policy or to initiate a return, please contact us:
ECO TECH MANAGEMENT LLC
1048 Serpentine Lane #314
Pleasanton, CA 94566
Note: ECO TECH MANAGEMENT LLC reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.